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FeliceBet KYC & AML Policy

FeliceBet applies Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures to confirm the identity of every account holder and to support a secure environment for casino and sportsbook activity in New Zealand. These checks align with regulatory requirements set out under New Zealand law, including obligations tied to the Anti-Money Laundering and Countering Financing of Terrorism Act 2009. This page outlines how identity checks, document submission, and ongoing transaction monitoring protect users and keep the platform free from financial crime.

Purpose of KYC & AML

FeliceBet applies KYC and AML procedures to verify the identity of each account holder, prevent fraud, and reduce the risk of financial crime across the platform. These measures support several guarantees for users:

  • Fair play across all casino games and sportsbook markets;
  • User safety supported by verified accounts and dedicated security measures;
  • Transparency in how funds are processed and monitored;
  • Compliance with regulatory requirements applicable to licensed operators in New Zealand.

KYC Requirements

Every new user must complete an identity check as part of ID verification before withdrawals are processed or certain account features become available. This process may involve document submission from the following categories:

  • A photo ID issued by a government authority, such as a passport or driver licence;
  • Proof of current residential address, such as a recent utility bill or bank statement;
  • Confirmation of ownership for the payment method used to fund the account.

AML Measures

FeliceBet implements a set of controls designed to prevent money laundering and other illegal financial activity across the platform. These controls include:

  • Transaction monitoring across deposits, withdrawals, and betting activity;
  • Automated detection rules that flag unusual account patterns;
  • Enhanced due diligence applied to events or account behaviour carrying greater risk;
  • Manual review of large or unusual transfers;
  • Risk scores applied to each account holder based on activity and profile;
  • Checks against sanctions lists and politically exposed persons (PEP) registers;
  • Reports submitted to competent authorities when suspicious activity is identified, consistent with reporting obligations under AML legislation.

Prohibited Activities

Certain actions are restricted on FeliceBet to support KYC and AML obligations and to maintain account protection for all users. Prohibited activities include:

  • Use of multiple accounts linked to one individual;
  • Submission of forged, altered, or stolen identification documents;
  • Attempts to launder funds through deposits, withdrawals, or betting patterns;
  • Manipulation of platform systems or exploitation of technical errors;
  • Sharing of account access with another person, including transfer or sale;
  • Use of payment instruments registered to a third party;
  • Misrepresentation of identity or personal data during registration or verification.

Consequences of Non-Compliance

Violations of this policy trigger enforcement measures proportionate to the risk identified. Depending on the circumstances, FeliceBet may apply temporary or permanent account suspension, freezing or confiscation of funds linked to suspicious activity, cancellation of bets or winnings associated with the breach, reporting to competent authorities where applicable.

User Responsibilities

Account holders are expected to provide accurate and current personal data at registration and whenever details change. Verification steps should be completed within the timeframes requested, and any further document submission required for ID verification should be provided promptly.

Payment methods used to fund or withdraw from an account must be registered in the user’s own name. Any suspicious activity observed on an account, such as unauthorised access or unexpected transactions, should be reported to FeliceBet support without delay. These responsibilities support user safety and the integrity of the platform.

Fair Play and Transparency

FeliceBet upholds fair play and transparency across its casino and sportsbook offering to protect account holders and maintain a secure environment for all users. This commitment rests on the following principles:

  • Compliance with KYC and AML standards applicable under New Zealand regulatory requirements
  • Confidentiality and protection of personal data collected during the verification process
  • Ongoing monitoring for suspicious activity across accounts and transactions
  • Prevention of manipulation, collusion, and other unfair behaviour
  • Support for users on account safety and responsible gaming
  • Shared responsibility between FeliceBet and account holders in maintaining a secure platform
  • Equal conditions applied to all users regardless of account history or location